Definition
Performs professional level work developing, implementing, and monitoring a quality assurance (QA) program; provides leadership and technical assistance to staff in support of QA efforts; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Plans, implements, and evaluates a broad range of quality improvement/assurance projects; ensures participation and compliance.
Organizes, develops, and facilitates training for supervisors, staff, and QA committee to educate and implement the principles/processes of quality assurance as an operating strategy.
Works with training staff to access educational resources related to quality assurance/improvement efforts and the evaluation of the result/impact of training; attends related training/conferences to keep abreast of QA standards and activities.
Collaborates/works with staff on the principles of quality and the value of meeting/exceeding quality standards; compiles, reviews, and analyzes performance measurement data/reports and provides reports in a timely professional manner.
Conducts/coordinates surveys/other data gathering methods and the review of individual client records (case readings) to assess/ensure compliance with internal policies, procedures, and standards of care.
Coordinates/participates in the preparation for and response to Quality Service Reviews, federal Child and Family Service Reviews, and other reviews of system performance and quality, including the coordination of data collection and reports.
Assists managers, supervisors, and teams in developing, implementing and tracking quality improvement indicators; provides indicator data to manager/quality assurance committee to analyze performance, recommend planned targets, and monitor progress in accomplishing targets; uses client information systems to provide management information.
Maintains ongoing interaction with the managers, supervisors, and staff, and the Quality Assurance Committee to achieve compliance with established guidelines; leads discussions on the analysis of performance, identification of challenges, development of improvement strategies, and results achieved from implementation of performance improvement strategies.
Identifies/develops applicable resources, tools, training, and system capacity to improve performance; develop periodic reports on QA activities, progress, best practices, and areas needing improvement.
Make recommendations regarding opportunities for improvement; shares opportunities for improvement, lessons learned, and best practices with managers, quality assurance committee, the office of quality assurance and/or HHS Quality Council.
Serves on and participates in the statewide QA committees as requested and works with others to ensure positive communication and to promote the importance of ongoing quality assurance efforts.
Maintains and assists in the development/distribution of data reports, collection of data, and other related activities; coordinates/submits reports to Quality Assurance stakeholders.
Competencies Required
Knowledge:
Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Business and Management – Principles and facts related to business administration and accounting, human and material resource management in organizations, sales and marketing, economics, and office information and organizing systems.
Communications – The science and art of delivering information.
Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service – Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training – Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language – Structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Health Services – Principles and facts regarding diagnosing, curing, and preventing disease, and improving and preserving physical and mental health and well-being.
History and Archeology - Historical events and their causes, indicators, and effects on civilizations and cultures.
Law and Government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Law and Public Safety – Regulations and methods for maintaining people and property free from
Public Safety and Security – Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Abilities:
Category Flexibility – Generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Flexibility of Closure – Identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Fluency of Ideas – Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning – Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Oral Comprehension – Listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression – Communicate information and ideas in speaking so others will understand.
Originality – Come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity – Speak clearly so others can understand you.
Speech Recognition – Identify and understand the speech of another person.
Speed of Closure – Quickly make sense of, combine, and organize information into meaningful patterns.
Written Comprehension – Read and understand information and ideas presented in writing.
Written Expression – Communicate information and ideas in writing so others will understand.
Skills:
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination – Adjusting actions in relation to others' actions.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Learning Strategies – Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation – Bringing others together and trying to reconcile differences.
Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Service Orientation – Actively looking for ways to help people.
Speaking – Talking to others to convey information effectively.
Time Management – Managing one's own time and the time of others.
Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited four-year college or university with a degree in any field, and experience equal to two years of full-time work in quality assurance, quality improvement, or total quality management.
All of the following (a and b):
Two years of full-time work experience in quality assurance, quality improvement, or total quality management; and
A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Effective date: 10/26 KC