The Employee Assistance Program (EAP) offers confidential resources to help State employees and eligible family members address challenges which may impact job performance, affect well-being, and take a toll on overall health. EAP services are provided at no cost to employees and eligible family members. 

Employee Assistance Program Provider

Acentra Health Logo
Kepro is now Acentra Health-New name, same great program!
800-833-3031   Company Code: IOWA

EAP services are provided by Acentra, a nationwide health care management company. Calls to Acentra counselors are confidential, and information will not be shared with anyone unless you provide written permission. The only legal exceptions to confidentiality are in cases where there is child or dependent adult abuse/neglect or in life threatening situations. 


Full and part-time employees who receive a paycheck from the State of Iowa are eligible to use EAP services. Members of the employee's household are also eligible to use EAP services. Upon employment termination, employees and their family members remain eligible to use EAP services for up to 30 days following termination.

EAP Services

Appointments with EAP counselors

  • Appointments with EAP counselors are available during business hours as well as some evenings and weekends.   
  • You may see a counselor on your own time and no one will need to know. If you need to see an EAP counselor during work time, you will need to:
  • Get approval from your supervisor for time away from work.
  • Sign a release of information form provided by the EAP counselor. This allows the counselor to confirm your work time attendance with your supervisor.
  • No other information will be released without your written permission.

Cost of EAP Services

  • There is no charge to you for services provided by the EAP. However, EAP services are intended to be short-term in nature.
  • Counseling services are limited to six (6) sessions with an EAP counselor per incident. If an EAP counselor refers you to other resources for additional help, those resources may charge for their services. EAP counselors will work with you to identify resources that are affordable or that may be partially covered by your health insurance. Life Coaching services are generally provided for up to nine weeks. If you have questions about whether you are covered by the EAP, contact your human resources associate (HRA), personnel officer (PO), or district court administrator.

Acentra Resources


On-Demand Monthly Webcasts

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 Available anytime, any day, the EAP is a free, confidential program to help you balance your work, family, and personal life

Online Webinar for July:  

Equip yourself with practical strategies to navigate unique challenges related to parenting teenage children. Build open communication to foster healthier connections with teenagers.

Please see the attached webinar information entitled: 

Parenting Adolescents: Understanding Gen Z in Your Home

Available on demand beginning July 16, 2024  

Broadcast Length: 60 Minutes

Webinar Flyer - Parenting Adolescents: Understanding Gen Z in Your Home

Tip Sheet - Managing Conflicts with Your Teen

Missed last month's Online Seminar?

Online Webinar for June:  

Realize strategies for self-care to improve physical health, nurture mental wellbeing, foster positive relationships, and adopt healthy habits.

Please see the attached webinar information entitled: 

Living Well 365 - Igniting Motivation for a Fulfilling Life

Available on demand beginning June 18, 2024

Webinar Flyer - Living Well 365 - Igniting Motivation for a Fulfilling Life

Tip Sheet - Overcoming Barriers to Self-Care Balancing Act

How to Access:  Go to your EAP website: Enter your code: IOWA and look for Online Seminars in the lower left-hand corner of this homepage or you can search for them by title.

2024 Webinar Calendar

Mental Health Month 

May is Mental Health Month, a chance to recognize the fundamental importance of mental health to overall wellbeing and to help overcome the stigma that can keep people from seeking needed help. Almost half of all adults will experience a mental health problem at some point in their lives, but only a fraction get the help that could greatly benefit them. Mental health conditions, such as depression and debilitating anxiety, are both common and treatable. Learn to recognize the signs of mental health problems in yourself and the people you love and how to get help. Learn, too, how to maintain good mental health by managing stress and caring for yourself. You'll find helpful information in these articles and online seminars:

Acentra EAP Quarterly Newsletters

Balance is a newsletter specific to employees and their family members which features helpful information for maintaining a healthy work-life balance.

Current Balance Newsletter



Solutions, is a newsletter specific to managers, supervisors, and human resources staff, featuring management resources available through the EAP, and other recommendations on how to manage issues that arise with employees. 

Current Solutions Newsletter


Past Newsletters 
Q2 2024 Balance NewsletterQ2 2024 Solutions Newsletter
Q1 2024 Balance NewsletterQ1 2024 Solutions Newsletter
Q3 2023 Balance NewsletterQ3 2023 Solutions Newsletter
Q2 2023 Balance NewsletterQ2 2023 Solutions Newsletter