PDS Policies

Employees receiving class enrollment confirmations are expected to attend the entire class and to complete a course evaluation form.

Participants absent more than 30 minutes in a training session will not receive credit for the course. This will be evaluated on a case-by-case basis.

CLASS CANCELLATIONS

PDS reserves the right to cancel a class when the minimum number of enrollees is not met or if an emergency arises that prevents the training session from running. 

In the event of a cancellation, PDS will contact agency Learning Admins and/or course enrollees, depending on how soon or how late we are aware of the cancellation.

DROPPING ENROLLMENT

More than 14 days before class: When you enroll in a PDS course, a "seat" is purchased. If you become unable to attend the class, you may request to drop the class within your Workday Learning app. If the course has an associated fee, your supervisor must approve this request. This policy also applies to non-state employee participants.

Less than 14 days before class: If it is less than 14 calendar days from the class date, you will need to contact your agency's Learning Admin to request a drop. Your agency will still be charged for the seat in class. Another employee from your agency may be sent in your place, however, to avoid the charge for an empty seat. Please inform PDS of this substitution as soon as possible. Note: there will be no charge for this cancellation if you become unable to attend due to approved leave other than vacation (i.e. illness, bereavement, etc.) PDS must be notified of this leave as soon as possible. This policy also applies to non-state employee participants.

Terminated employment: For cases in which an enrolled state employee is severed from state employment within (14) calendar days of the course date, agencies are encouraged to fill the purchased seat with another employee. If the purchased seat is unfilled the agency will still be charged.

CANCELLATION PROCESS

State employees: log into Workday Learning to drop your enrollment or contact your agency's Learning Admin.

Non-state employees: contact PDS directly.

Participants in hybrid courses are required to complete the on-demand learning modules in addition to attending a live instructor-led session. The on-demand modules should be completed prior to the live session; however, participants have up to 30 days after the live session to finish any remaining requirements. Those who do not complete all course components within the 30-day period will be removed from the course and must re-enroll to repeat both components. If the course includes a registration fee, the participant’s agency will be billed for the seat.

Scheduled PDS classes may be cancelled if there is a severe weather situation, such as a blizzard or ice storm, in which travel to the course location may risk the individual health and safety of course participant(s) or instructor(s). Course cancellations will be determined by the program manager. If a course is cancelled due to weather, PDS will contact enrollees and agency Learning Admins as soon as possible.

Exceptions may be made for individuals traveling into the Des Moines area from a field location. Exception requests must be communicated by the agency’s Learning Admin to PDS prior to, or during, the course for which the individual is enrolled.

In the event of a cancellation, individuals need to follow their own department/agency policy for reporting to work. Information about rescheduling the course will be distributed as soon as alternate arrangements are made.

For your safety and convenience, if you are traveling to attend a training session and the weather forecast or road conditions seem questionable, please contact your agency's Learning Admin or contact PDS to ensure the course has not been cancelled.