Definition
Assists in the development and administration of a claims and insurance program; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
- Investigates agency related tort claims to assemble pertinent information and prepare an investigation report by reviewing written reports, contracts, public records, other documents and interviewing complainants, complaint respondents, witnesses, lawyers, and others as necessary.
Cooperates with the Attorney General's Office to facilitate the investigation and hearing by assisting in the hearing preparation, making hearing and court appearance, and exchanging pertinent information.
Assists in the development, maintenance, and implementation of accident reporting or complaint handling procedures in order to guide departmental regulation, enforcement and investigative activities.
Conducts extensive field investigations of vehicle accidents involving agency vehicles and other accidents related to tort claims or highway property damage; interviews drivers, witnesses, investigating officers, tow truck operators and others; analyzes accidents to determine cause and responsible party; checks road condition; condition of vehicles involved.
Confers and/or corresponds with company representatives, attorneys, employees, and/or the general public in order to alleviate or solve insurance related problems.
Conducts training sessions of field personnel on claim and accident investigation and the recognition of accidents or incidents that require professional investigation.
Competencies Required
- Knowledge of the investigative techniques necessary for the comprehensive determination of facts in disputed issues.
Knowledge of accident investigation procedures, practices, and analysis.
Knowledge of the policies, procedures, practices and laws applicable to the situation under investigation.
Knowledge of the legal provisions concerning the collection and admission of evidence in court.
Knowledge of interviewing techniques.
Ability to adapt investigative methods and techniques to specific situations.
Ability to observe and record facts clearly and accurately.
Displays high standards of ethical conduct. . Refrains from dishonest behavior.
- Works and communicates with all clients and customers providing quality professional service.
Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.
Follows policy, cooperates with supervisors and aligns behavior with the goals of the organization.
Fosters and facilitates cooperation, pride, trust, group identity and team spirit throughout the organization.
Exchanges information with individuals or group effectively by listening and responding appropriately.
Education, Experience, and Special Requirements
Graduation from an accredited college or university with a Bachelor’s Degree and two years of work experience in accident or other investigative work (i.e. to determine the cause or responsibility in illegal or inappropriate actions involving the public domain);
OR
an equivalent combination of education and experience substituting one (1) year of the required experience for one (1) year (thirty semester or equivalent hours) of the required education with a maximum substitution of four years.
Notes
Incumbents in these positions may be required to travel and stay out overnight. Incumbents will be required to make arrangements on their own regarding transportation to and from assigned work areas. Some out of state travel may be required as assigned by the agency of employment.
Effective date: 01/11 CH