Definition
Within the Division of Information Technology, provides enterprise-wide technical leadership by defining architecture standards, guiding modernization efforts, and ensuring alignment of IT initiatives with statewide strategy, security, and business needs; evaluates emerging technologies, leads cross-agency collaboration, and delivers consultative guidance on complex enterprise solutions; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Assists supervisor by performing such duties as instructing employees, answering questions, distributing and balancing the workload, and checking work; may make suggestions on selection, promotions, and reassignments.
Oversees capacity planning to determine enterprise and agency needs; analyzes state government business needs; assesses industry direction and analyzes new capabilities that may be applied to the business units within the enterprise; evaluates new products, documents characteristics, and makes recommendations for, and takes the lead in, the integration of new or improved techniques.
Designs, coordinates and implements complex installation projects for major, statewide systems that have high risk/high impact on public services, implements new development or major maintenance that have executive sponsorship; integrates and certifies software/hardware for enterprise-wide systems.
Identifies and independently resolves operational problems for major, enterprise-wide systems that have high risk/high impact on public services, coordinates the resolution of inter-agency operational problems from Information Technology Services.
Oversees the development of requests for information and/or requests for proposals, feasibility studies and decision packages for high visibility/impact or multi-agency initiatives; leads the implementation of information technology policies and strategies; defines project charters, conducts cost/benefit analysis, oversees requests for proposals and evaluates responses for major information technology systems.
Analyzes statewide trends and makes recommendations for improvements and efficiencies in system performance; develops and writes enterprise and volume purchase acquisition plans for review and implementation by Information Technology Services.
Develops service level agreements with clients and vendors; develops measurement and monitoring methods and prepares operational and performance reports on major information technology systems and processes.
Creates and supports processing environment (e.g., test, demonstration and production) for enterprise-wide and agency-wide systems.
Defines and maintains enterprise architecture frameworks, standards, and roadmaps to ensure consistency, interoperability, and alignment with statewide strategic goals and business needs.
Leads enterprise-wide modernization and consolidation initiatives, including cloud adoption and legacy system replacement, to reduce technical debt, improve scalability, and promote reuse of shared platforms and services.
Evaluates emerging technologies and industry trends; leads proof-of-concept initiatives and pilot programs to assess feasibility and recommend innovative solutions that enhance service delivery and operational efficiency.
Ensures compliance with cybersecurity, regulatory, and architectural standards by embedding security into architecture designs and supporting risk assessments and mitigation planning in collaboration with security teams.
Provides expert consultative guidance on complex, cross-agency IT initiatives and investments; facilitates collaboration among business leaders, and technical teams to ensure enterprise alignment and strategic value.
Participates in enterprise governance boards and architecture review committees; contributes to the development of shared standards, frameworks, and performance measures that guide statewide IT strategy.
Develops and maintains architectural documentation, diagrams, and technical standards; communicates complex technical concepts to non-technical stakeholders to support informed decision-making.
Analyzes statewide IT systems and infrastructure to identify opportunities for optimization, integration, and standardization; makes recommendations to improve system performance and reduce redundancy.
Oversees the development of requests for proposals, feasibility studies, and cost-benefit analyses for high-impact, multi-agency technology initiatives; evaluates vendor solutions for alignment with enterprise architecture.
Coordinates the implementation of enterprise-wide systems and platforms; ensures successful integration and certification of software and hardware components across agencies.
Competencies Required
Knowledge:
- Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer Service – Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
- English Language – The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Engineering and Technology – Practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Abilities:
Oral Expression – Communicate information and ideas in speaking so others will understand.
Written Expression – Communicate information and ideas in writing so others will understand.
Written Comprehension – Read and understand information and ideas presented in writing.
Law and Government – Understand and adhere to applicable laws, legal codes, administrative rules, and regulations.
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – Combine pieces of information to form general rules or conclusions.
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Fluency of Ideas – Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality – Come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Skills:
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination – Adjusting actions in relation to others' actions.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Service Orientation – Actively looking for ways to help people.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited four-year college or university with a degree in any field, and experience equal to eight years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security.
All of the following (a and b):
Ten years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and
Either of the following:
Eighteen semester hours from an accredited college or university in one or more of the specialty areas listed in part a; or
Certification from an authorized educational institution/major computer or software producer in one or more of the specialty areas listed in part a.
A total of twelve years of education and/or full-time experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes four years of full-time work as an Information Technology Specialist 5.
Current, continuous experience in the state executive branch that includes two years of full-time work as an Information Technology Enterprise Expert 1.
Current, continuous experience in the state executive branch that includes one year of full-time work as an Information Technology Enterprise Expert 2.
Effective date: 09/26 SA