Definition
Within the Division of Information Technology, serves as the primary liaison with assigned agencies; provides strategic guidance to executive-level agency partners in aligning business needs with IT solutions, ensuring technology investments deliver measurable value across operations; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Serves as the primary strategic liaison to assigned agencies; builds and maintains trusted relationships with agency leadership to ensure business needs and strategic goals are clearly understood and addressed through technology solutions.
Translates high-level agency business needs into actionable IT demand by collaborating with product teams to define priorities, align with enterprise strategies, and ensure delivery of measurable business value.
Manages the intake and prioritization of IT demand across multiple agencies; facilitates discussions to align requests with enterprise capabilities, service standards, and available resources.
Leads the development of business cases and ROI analyses by evaluating cost-benefit, risk, and strategic alignment of proposed technology solutions; ensures business outcomes are clearly defined, tracked, and realized.
Participates in enterprise governance and portfolio discussions, representing agency business perspectives and advocating for solutions that support long-term strategic goals.
Collaborates with product owners and agency stakeholders to shape product vision and strategy; contributes to backlog definition and supports the design of end-to-end customer experiences that meet agency expectations.
Oversees the development and maintenance of product roadmaps, lifecycle plans, and platform-level strategies in coordination with enterprise technology leaders and agency stakeholders.
Analyzes multiple business functions across agencies to identify overlaps, conflicts, and opportunities for synergy; recommends integrated solutions that improve efficiency and service delivery.
Monitors industry and technology trends; evaluates new or upgraded systems for alignment with agency needs and enterprise architecture; provides recommendations for adoption.
Establishes and maintains vendor relationships; reviews vendor offerings to ensure alignment with functional and business requirements and supports procurement and implementation processes.
Coordinates internal and external communications related to IT initiatives; prepares and presents information to agencies, governance bodies, and other stakeholders to ensure transparency and alignment.
Competencies Required
Knowledge:
- Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer Service – Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
- Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language – The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Engineering and Technology – The practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Abilities:
Oral Expression – Communicate information and ideas in speaking so others will understand.
Written Comprehension – Read and understand information and ideas presented in writing.
Written Expression – Communicate information and ideas in writing so others will understand.
Law and Government – Understand and adhere to applicable laws, legal codes, administrative rules, and regulations.
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – Combine pieces of information to form general rules or conclusions.
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Fluency of Ideas – Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality – Come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Skills:
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination – Adjusting actions in relation to others' actions.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Service Orientation – Actively looking for ways to help people.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited four-year college or university with a degree in any field, and experience equal to seven years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security.
All of the following (a and b):
Nine years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and
Either of the following:
Eighteen semester hours from an accredited college or university in one or more of the specialty areas listed in part a; or
Certification from an authorized educational institution/major computer or software producer in one or more of the specialty areas listed in part a.
A total of eleven years of education and/or full-time experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes three years of full-time work as an Information Technology Specialist 5.
Current, continuous experience in the state executive branch that includes one year of full-time work as an Information Technology Enterprise Expert 1.
Effective date: 09/26 SA