Definition
Directs, supervises, and coordinates a major vertical segment of a statewide information technology system that impacts other information technology operations across the Executive branch; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Supervises and evaluates the work of subordinates; recommends personnel actions related to selection, disciplinary procedures, performance, leaves, grievances, work schedules, and assignments; administers personnel policies and procedures.
Coordinates and directs comprehensive studies and analysis of the various functions and operations of departments utilizing central information technology services by reviewing and approving proposed applications, developing priorities, and evaluating their impact on hardware and software in order to determine the feasibility of converting existing methods and procedures to information technology.
Directs the development and preparation of the information technology department budget by reviewing current and proposed personnel requirements, projects, and priorities submitted by subordinate administrators for approval.
Evaluates and approves contracts for information technology equipment rental or purchase by analyzing current and proposed projects and hardware needs of those projects; evaluates systems and proposals made by vendors to other data processing units.
Develops long-range plans and establishes schedules and priorities for the acquisition and installation of automation equipment and for the transition from existing to new information technology procedures.
Reviews and makes recommendations on State Information Technology Systems by examining and evaluating computer applications and data transmission.
Develops and administers information technology policies and procedures and reviews and approves work methods developed and recommended by subordinate administrators in order to direct and control unit activities.
Analyzes program achievements by evaluating activities to assure efficient operations, compliance with objectives, policies, and procedures, and to implement changes where needed.
Controls the work of the department's individual information technology units by developing, implementing and coordinating a program of action and objectives to maintain balanced assignments and to effectively utilize staff.
Competencies Required
Knowledge:
- Law and Government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- English Language – The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology – Practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Customer and Personal Service – Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics – Arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Telecommunications – Transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Public Safety and Security – Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Abilities:
Law and Government – Understand and adhere to applicable laws, legal codes, administrative rules, and regulations.
Clerical – Maintain complex clerical records.
Written Expression – Communicate information and ideas in writing so others will understand.
Written Comprehension – Read and understand information and ideas presented in writing.
Speech Clarity – Speak clearly so others can understand.
Speech Recognition – Identify and understand the speech of another person.
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – Combine pieces of information to form general rules or conclusions.
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Flexibility of Closure – Identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Category Flexibility – Generate or use different sets of rules for combining or grouping things in different ways.
Fluency of Ideas – Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Skills:
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Speaking – Talking to others to convey information effectively.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Negotiation – Bringing others together and trying to reconcile differences.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Service Orientation – Actively looking for ways to help people.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Programming – Writing computer programs for various purposes.
Time Management – Managing one's own time and the time of others.
Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited four-year college or university with a degree in any field, and experience equal to eight years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security, which included four years of management experience.
All of the following (a, b, and c):
One year of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and
Two years education from an accredited college or university with coursework in any field; and
Eight years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security, which included four years of management experience.
All of the following (a, b, and c):
Seven years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security, which included four years of management experience; and
Graduation from an accredited four-year college or university with a degree in any field; and
A total of one year of graduate-level education, where twenty-four semester hours of accredited graduate college or university coursework in computer science or management information systems equals one year.
Current, continuous experience in the state executive branch that includes eighteen months of full-time work as an Information Technology Enterprise Expert or Information Technology Administrator 2.
Current, continuous experience in the state executive branch that includes one year of full-time work as an Information Technology Administrator 3.
Effective date: 02/26 SA