Definition
Reviews and determines initial and continuing financial eligibility and benefits for assigned economic assistance programs or functional areas; performs customer service and case maintenance requiring interpretation and application of program requirements; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Conducts interviews with applicants and recipients to determine eligibility for economic assistance programs; interprets applicable rules and regulations and explains program requirements, rights, and responsibilities.
Gathers, verifies, organizes, analyzes, and documents information necessary to determine eligibility such as income, residence, property ownership, rent, household expenses, other financial resources and other relevant circumstances.
Determines initial and continuing eligibility in accordance with federal and state laws, administrative rules, policies, and procedures; researches program requirements and resolves eligibility questions.
Processes reported changes, data alerts, applications, reviews, and other case actions affecting eligibility or benefit levels.
Maintains documentation and records necessary for administrations of economic assistance programs; prepares written summaries, reports, responses to constituent concerns, intentional program violations.
Establishes and maintains effective working relationships with applicants, recipients, co-workers, service providers, and other stakeholders.
Identifies potential services and refers clients to appropriate state, federal, community, or social service resources.
Confers with social workers and service involved with the same client group for the purpose of coordinating services.
Enters, reviews, analyzes, and retrieves data using assigned automated systems.
Participates in or attends hearings and court proceedings as required.
Participates in continuous quality improvement work groups/teams.
Competencies Required
Knowledge:
Law and Government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service – Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training – Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language – Structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Mathematics – Arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources – Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Public Safety and Security – Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Abilities:
Category Flexibility – Generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Speech Clarity – Speak clearly so others can understand you.
Speech Recognition – Identify and understand the speech of another person.
Written Comprehension – Read and understand information and ideas presented in writing.
Written Expression – Communicate information and ideas in writing so others will understand.
Skills:
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Speaking – Talking to others to convey information effectively.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Two years of full-time work experience in public contact work experience obtaining, analyzing, and/or evaluating data.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Graduation from an accredited college or university with an associate’s degree in any field.
Current, continuous experience in the state executive branch that includes eighteen months of full-time work as an Administrative Support Assistant 1.
Effective date: 10/26 KC