Definition
Under general direction, performs the highest level of technical and program consultation related to economic assistance or related benefit programs; originates, develops, interprets, and implements statewide program policies, methods, procedures, and technical standards; establishes technical approaches for complex or unprecedented program requirements and issues having substantial statewide impact; performs related work as require.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
- Directs, plans, and coordinates a major statewide segment or specialized component of an economic assistance or related benefit program.
Develops statewide policies, operational standards, implementation strategies, and resource or staffing plans.
Develops program goals assists management in establishing methods for statewide implementation and evaluation.
Provides authoritative technical consultation regarding complex program, policy, organizational, workflow, or operational issues.
Advises program administrators, managers, legal staff, other governmental entities, and senior program personnel concerning difficult or unprecedented technical issues. Interprets program policies, and procedures for staff, governmental officials, service organizations, stakeholders, and the public.
Notifies central office administrative staff of policy problem areas and recommends new or revised policy.
Performs special projects of a complex and responsible nature assigned by the program director.
Coordinates implementation of significant legislative, regulatory, policy, program, or system changes
Attends hearing and court actions as necessary.
Reviews and analyzes complex case records, reports program data and operational information for completeness and accuracy; prepares reports as requested by county, regional or central office staff.
May lead project teams or coordinate major program initiatives without exercising full supervisory authority.
Competencies Required
Knowledge:
- Customer Service – Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
- Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Law and Government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- English Language – The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Basic Arithmetic – Addition, subtraction, multiplication, and division.
- Clerical Procedures – Word processing, managing files and records, designing forms, and other office procedures and terminology.
Abilities:
Law and Government – Understand and adhere to applicable laws, legal codes, administrative rules, and regulations.
Clerical – Maintain complex clerical records.
Written Expression – Communicate information and ideas in writing so others will understand.
Speech Clarity – Speak clearly so others can understand.
Speech Recognition – Identify and understand the speech of another person.
Skills:
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Speaking – Talking to others to convey information effectively.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation – Actively looking for ways to help people.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Five years of full-time work experience in a technical capacity in an economic assistance or related benefit (such as FIP, SNAP, or Medicaid), two years of which was at the level of an Eligibility and Benefit Specialist or above.
Five years of full-time professional-level work experience in social services program administration, program development, program research/evaluation or management.
All of the following (a and b):
One year of full-time work experience (as described in number one or two); and
A total of four years of education and/or full-time experience (as described in number one or two), where thirty semester hours of accredited college or university coursework in social services equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes three years of full-time work as an Eligibility and Benefit Specialist.
Current, continuous experience in the state executive branch that includes two years of full-time work as an Eligibility and Benefit Specialist Senior.
Current, continuous experience in the state executive branch that includes one year of full-time work as an Eligibility and Benefit Consultant, Eligibility and Benefit Consultant Senior, or Eligibility and Benefit Supervisor.
Effective date: 10/26 KC