Definition
Under general direction, performs senior-level technical consultation and program work involving the implementation and administration of economic assistance or related benefit programs; leads implementation of significant new or revised program requirements, policies, systems, or initiatives and develops statewide procedures, operational standards, training, and technical guidance necessary for implementation; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Assists in the administration of an economic assistance or related benefit program having statewide impact.
Develops and revises program policies, procedures and plans, standards, and technical guidance.
Confers with judges, attorneys, law enforcement officials, program administrators, field staff, other governmental entities, service providers, and the public regarding the interpretation and administration of assigned programs.
Interprets and explains income maintenance programs to program requirements, policies, and procedures to staff, customers, providers, public officials, and other stakeholders.
Develops, reviews, and presents technical program training to ensure staff understand revised procedures, eligibility requirements, systems, or other program changes.
Participates in hearings or court proceedings and provides technical information or testimony as required. Reviews and analyzes case records, reports, program data, and operational practices for completeness and accuracy; prepares reports and records as required.
Provides senior-level consultation to field staff, program specialists, managers, and other personnel concerning complex or unusual program issues. Develops budget requests, resource projections, or other program-planning information as assigned.
Develops new or revised manuals, technical instructions, procedures, and other program materials necessary to maintain compliance with changing requirements. Reviews, studies, and interprets federal and state laws, regulations, and court decisions which affect Iowa's income maintenance programs.
Coordinates or assists with statewide implementation of significant program, policy, procedural, or system changes.
Identifies program trends, compliance concerns, or operational problems and develops recommendations for improvement.
Serves as a senior technical resource within an assigned program or specialized functional area.
May coordinate the work of staff or project teams without exercising full supervisory authority.
Competencies Required
Knowledge:
Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Customer and Personal Service – Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language – Structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Law and Government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Personnel and Human Resources – Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Abilities:
Category Flexibility – Generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Oral Comprehension – Listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression – Communicate information and ideas in speaking so others will understand.
Speech Clarity – Speak clearly so others can understand you.
Speech Recognition – Identify and understand the speech of another person.
Written Comprehension – Read and understand information and ideas presented in writing.
Written Expression – Communicate information and ideas in writing so others will understand.
Skills:
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination – Adjusting actions in relation to others' actions.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Speaking – Talking to others to convey information effectively.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Four years of full-time work experience in in a technical capacity with an economic assistance or related benefit such as FIP, SNAP, or Medicaid, one year of which was at the level of an Eligibility and Benefit Specialist or above.
A total of four years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes two years of full-time work as an Eligibility and Benefit Specialist, eighteen months of full-time work as an Eligibility and Benefit Specialist Senior, or one year of full-time work as an Eligibility and Benefit Consultant.
Effective date: 10/26 KC