Definition
Performs advanced technical and consultative work related to economic assistance or related benefit programs; interprets and applies established program requirements, resolves complex program issues, and develops or improves operational procedures and technical guidance; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Formulates, develops, or assists in revising policies, procedures, instructions, and technical guidance for economic assistance or related benefit programs.
Assists in administrating programs or program components having broad or statewide impact.
Confers with judges, attorneys, law enforcement officials, social workers, program staff, providers, members of the public, and other stakeholders regarding the interpretation and administration of assigned programs.
Interprets and explains program policies, procedures, rules, and requirements to staff, customers, providers, the public, and other interested parties.
Participates in hearings or court proceedings and provides technical information or testimony as required.
Consults with field staff and other program personnel regarding difficult program issues; suggests methods to improve administration of categorical assistance programs.
Assists others in processing the more difficult and complex eligibility cases.
Reviews and analyzes case records, reports, operational practices, or program information for completeness, accuracy, and compliance; prepares reports and recommendations.
May perform some limited lead or coordination responsibilities that do not constitute full supervisory responsibility.
Competencies Required
Knowledge:
Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service – Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language – Structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Law and Government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Personnel and Human Resources – Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Abilities:
Category Flexibility – Generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity – Speak clearly so others can understand you.
Speech Recognition – Identify and understand the speech of another person.
Written Comprehension – Read and understand information and ideas presented in writing.
Written Expression – Communicate information and ideas in writing so others will understand.
Skills:
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Service Orientation – Actively looking for ways to help people.
Speaking – Talking to others to convey information effectively.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Three years of full-time work experience in in a technical capacity with economic assistance or related benefit such as FIP, SNAP, or Medicaid, one year of which was at the level of an Eligibility and Benefit Specialist or above.
A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes eighteen months of full-time work as an Eligibility and Benefit Specialist or one year of full-time work as an Eligibility and Benefit Specialist Senior.
Effective date: 10/26 KC