Definition
Performs expert-level enterprise business systems ownership, functional analysis, and oversight for complex, agency-wide initiatives; serves as the business authority for large or mission-critical systems, including enterprise data, reporting, or decision-support platforms, and represents the agency in policy, and vendor-management forums; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Assists supervisor by performing such duties as instructing employees, answering questions, distributing and balancing the workload, and checking work; may make suggestions on selection, promotions, and reassignments.
Leads enterprise-level system configuration and functional design for new implementations or major upgrades.
Coordinates multi-agency or multi-program functional testing efforts.
Advises agency leadership on system capabilities, limitations, and options for meeting business needs.
Oversees vendor deliverables for functional compliance, performance, and quality assurance.
Develops and enforces functional standards, best practices, and governance for system use.
Serves as an agency representative on statewide system governance boards or committees.
Mentors and trains other Business Systems Specialists across the agency.
Analyzes the impact of legislation, policy changes, or new business initiatives on system functionality.
Leads enterprise data governance or data quality initiatives by defining business rules, standards, and authoritative data definitions.
Serves as the functional authority for enterprise data, reporting, or decision-support systems.
Coordinates functional validation of enterprise reports, dashboards, or system outputs to ensure accuracy and compliance with business requirements.
Competencies Required
Knowledge:
Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service – Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language – Structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Abilities:
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Fluency of Ideas – Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning – Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Originality – Come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity – Speak clearly so others can understand you.
Speech Recognition – Identify and understand the speech of another person.
Written Comprehension – Read and understand information and ideas presented in writing.
Written Expression – Communicate information and ideas in writing so others will understand.
Skills:
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Operation and Control – Controlling operations of equipment or systems.
Operations Analysis – Analyzing needs and product requirements to create a design.
Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Repairing – Repairing machines or systems using the needed tools.
Service Orientation – Actively looking for ways to help people.
Speaking – Talking to others to convey information effectively.
Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Technology Design – Generating or adapting equipment and technology to serve user needs.
Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Seven years of full-time professional-level work in information technology, business analysis, program operations, program administration, project management, or a closely-related field.
All of the following (a and b):
Three years of full-time professional-level work experience in information technology, business analysis, program operations, program administration, project management, or a closely-related field; and
A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as a Business Systems Specialist 4.
Effective date: 09/26 KC