Definition
Performs senior-level functional analysis and configuration work for complex or multi-module enterprise business systems; coordinates functional testing efforts, designs solutions for cross-system issues, and advises on business process improvements supported by technology; works with minimal supervision and provides guidance to lower-level staff; serves as a liaison between program staff, IT professionals, and vendors; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Leads functional design and configuration for major system modules or cross-system integrations.
Oversees functional testing for large-scale system updates, coordinating with multiple program areas.
Evaluates system functionality against evolving business needs and regulatory requirements.
Recommends and implements configuration changes to improve efficiency, compliance, or user experience.
Acts as a primary liaison between program management, IT staff, and vendors for functional issues.
Analyzes and resolves complex system problems requiring knowledge of multiple modules or business processes.
Guides lower-level staff in functional analysis, testing methods, and documentation standards.
Develops and maintains advanced functional documentation and training resources.
Competencies Required
Knowledge:
Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service – Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language – Structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Abilities:
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Fluency of Ideas – Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning – Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Originality – Come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity – Speak clearly so others can understand you.
Speech Recognition – Identify and understand the speech of another person.
Written Comprehension – Read and understand information and ideas presented in writing.
Written Expression – Communicate information and ideas in writing so others will understand.
Skills:
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Learning Strategies – Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Operation and Control – Controlling operations of equipment or systems.
Operations Analysis – Analyzing needs and product requirements to create a design.
Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Service Orientation – Actively looking for ways to help people.
Speaking – Talking to others to convey information effectively.
Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Technology Design – Generating or adapting equipment and technology to serve user needs.
Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Six years of full-time professional-level work in information technology, business analysis, program operations, program administration, project management, or a closely-related field.
All of the following (a and b):
Two years of full-time professional-level work experience in information technology, business analysis, program operations, program administration, project management, or a closely-related field; and
A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as a Business Systems Specialist 3.
Effective date: 09/26 KC