Definition
Performs advanced functional business systems support work for one or more system modules; works independently to analyze user requirements, implement configuration changes, and ensure system functionality aligns with agency business rules, policies, and operational needs; performs related work as required.
The work examples and competencies listed below are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Work Examples
Gathers and documents functional requirements from business users for system enhancements or problem resolution.
Configures business rules, workflows, security roles, and parameters in enterprise applications.
Develops and executes functional test plans to validate that system changes meet documented requirements.
Coordinates user acceptance testing (UAT) with program staff and documents feedback for resolution.
Investigates and resolves functional system issues by analyzing configurations, rules, and process flows.
Prepares and updates system documentation, training materials, and reference guides.
Provides user training and guidance on new or updated functionality.
Participates in vendor or IT coordination meetings to ensure functional needs are addressed in system changes.
Competencies Required
Knowledge:
Administrative – Administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics – Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service – Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Engineering and Technology – The practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language – Structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Abilities:
Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense.
Fluency of Ideas – Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning – Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering – Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Originality – Come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Speech Clarity – Speak clearly so others can understand you.
Speech Recognition – Identify and understand the speech of another person.
Written Comprehension – Read and understand information and ideas presented in writing.
Written Expression – Communicate information and ideas in writing so others will understand.
Skills:
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Equipment Maintenance – Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Installation – Installing equipment, machines, wiring, or programs to meet specifications.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Service Orientation – Actively looking for ways to help people.
Speaking – Talking to others to convey information effectively.
Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Technology Design – Generating or adapting equipment and technology to serve user needs.
Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Five years of full-time professional-level work in information technology, business analysis, program operations, program administration, project management, or a closely-related field.
All of the following (a and b):
One year of full-time professional-level work experience in information technology, business analysis, program operations, program administration, project management, or a closely-related field; and
A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes 2 years of full-time work as a Business Systems Specialist 2.
Effective date: 09/26 KC