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Employee Assistance Program

The Employee Assistance Program (EAP) offers confidential resources to help State employees and eligible family members address challenges which may impact job performance, affect well-being, and take a toll on overall health. EAP services are provided at no cost to employees and eligible family members. 


Eligibility

Full and part-time employees who receive a paycheck from the State of Iowa are eligible to use EAP services. Members of the employee's household are also eligible to use EAP services. Upon employment termination, employees and their family members remain eligible to use EAP services for up to 30 days following termination.


Employee Assistance Program Provider
 

      
800-833-3031
www.EAPHelplink.com
(Company Code: IOWA)

 

EAP services are provided by KEPRO, a nationwide health care management company. Calls to KEPRO counselors are confidential, and information will not be shared with anyone unless you provide written permission. The only legal exceptions to confidentiality are in cases where there is child or dependent adult abuse/neglect or in life threatening situations.

KEPRO Resources


EAP Services

Counseling Services

EAP counseling services are intended to help people before problems interfere with job performance. EAP services provided by KEPRO at no cost to employees include:

  • Alcohol or other drug abuse
  • Career challenges/job burn-out
  • Financial consultation (budgeting, investing)
  • Grief Counseling
  • Health or stress concerns
  • Interpersonal conflicts
  • Marriage or family problems
  • Legal concerns (personal, non-employment related)
  • Workplace conflicts

Life Coaching Services

Life Coaching is designed to help you and your family members better manage a variety of life issues. After calling the EAP and completing an initial telephonic assessment, you will be able to schedule telephone sessions with a trained life coach instead of having in-person appointments with an EAP counselor. You might find life coaching helpful in dealing with a variety of personal concerns including: managing life changes, grief/loss, habit change, and work/life balance.

These are just a few examples of the types of situations where life coaching might be a good alternative to in-person counseling. You can still have face-to-face contact with a counselor if you prefer. Life Coaching services are offered as an alternative to the in-person assessment and brief counseling services that are available through the EAP.

Legal Services

A 30-minute phone or in-person consultation is available to help you answer basic legal questions and simplify the process of obtaining legal help. Some common legal concerns include: adoption, bankruptcy, child custody, criminal issues, divorce, estate planning, immigration, real estate, tenant’s rights, and mediation.

Financial Services

A telephonic consultation with a qualified financial consultant is available to assist you with a variety of financial concerns such as: bankruptcy alternatives, budgeting and cash flow, credit issues, identity theft, education funding, income taxes, mortgages, and retirement planning.

WorkLife Consultation and Referral Services

Your Employee Assistance Program’s WorkLife Consultation and Referral Services puts reliable resources for every day concerns at your fingertips. This service takes the legwork out of provider searches, gives you access to the expertise of WorkLife consultants as well as web access to thousands of practical, up-to-date articles, calculators, links, interactive planners and self-assessments. Services are available for a wide spectrum of work/life concerns such as: child care and parenting; group, family, in-home or after-school care; summer camps, parenting classes and support; adoption and support groups, in addition to daily living needs such as home maintenance/repair, pet services, consumer information, and housing options.

Critical Incident Stress Management

On-site support services are available to help employees cope with situations such as the death or serious injury of a co-worker. These services are initiated by the manager or supervisor contacting the EAP and receiving consultation and guidance on the type and timing of services to be provided.


Appointments with EAP counselors

Appointments with EAP counselors are available during business hours as well as some evenings and weekends.   

You may see a counselor on your own time and no one will need to know. If you need to see an EAP counselor during work time, you will need to:

  • Get approval from your supervisor for time away from work.
  • Sign a release of information form provided by the EAP counselor. This allows the counselor to confirm your work time attendance with your supervisor.
  • No other information will be released without your written permission.

Cost of EAP Services

There is no charge to you for services provided by the EAP. However, EAP services are intended to be short-term in nature.

Counseling services are limited to three (3) sessions with an EAP counselor per incident. If an EAP counselor refers you to other resources for additional help, those resources may charge for their services. EAP counselors will work with you to identify resources that are affordable or that may be partially covered by your health insurance. Life Coaching services are generally provided for up to nine weeks. If you have questions about whether you are covered by the EAP, contact your human resources associate (HRA), personnel officer (PO), or district court administrator.


The Benefits Management Team of the Iowa Department of Administrative Services developed this website to provide you with information about your benefit options, and serve as a valuable resource for information about your benefits.  The benefits described at this website are subject to change.  Nothing herein shall be construed as a guarantee of benefits.  This website is not a complete description of the State of Iowa’s benefit plans.  Nothing on this website supersedes or changes any of the terms and conditions of any plan documents, insurance policies, or other legal agreements.  If the wording in this website contradicts any plan documents, laws, regulations, administrative rules, insurance policies, or other legal agreements, the wording in the official documents and agreements will govern.

If you have any questions, please contact your Human Resources Associate or Personnel Assistant.