The Employee Assistance Program (EAP) offers confidential resources to help State employees and eligible family members address challenges which may impact job performance, affect well-being, and take a toll on overall health. EAP services are provided at no cost to employees and eligible family members.
Employee Assistance Program Provider
(Company Code: IOWA)
|EAP services are provided by KEPRO, a nationwide health care management company. Calls to KEPRO counselors are confidential, and information will not be shared with anyone unless you provide written permission. The only legal exceptions to confidentiality are in cases where there is child or dependent adult abuse/neglect or in life threatening situations.|
Full and part-time employees who receive a paycheck from the State of Iowa are eligible to use EAP services. Members of the employee's household are also eligible to use EAP services. Upon employment termination, employees and their family members remain eligible to use EAP services for up to 30 days following termination.
- EAP Employee Service Summary
- WorkLife Consultation
- Management Consultation and Referral Services
- Financial and Legal Services
- Calling the EAP: What to Expect
- EAP Training Catalog - Learning Solutions - (available upon request)
Kepro EAP Quarterly Newsletters
Balance is a newsletter specific to employees and their family members which features helpful information for maintaining a healthy work-life balance.
Solutions, is a newsletter specific to managers, supervisors, and human resources staff, featuring management resources available through the EAP, and other recommendations on how to manage issues that arise with employees.
On-Demand Monthly Webcasts
Online Webinar for May: The theme this month is Listening.
Conversation is a two-way activity, and listening is a very important part to ensure effective communication.
This session will offer practical tips and discuss the benefits of being a good listener.
Please see the attached tip sheet and webinar information entitled: “Are You a Good Listener”.
Available on demand beginning May 16, 2023 (Broadcast Length: 50 Minutes)
Missed last month's Online Seminar?
Explore the steps towards greener living and how to guide your family to living more sustainably.
Please see the attached tip sheet and webinar information entitled: “Guiding Your Family to Greener Living”.
Available on demand (Broadcast Length: 50 Minutes)
How to Access: Go to your EAP website: www.EAPHelpLink.com Enter your code: IOWA and look for Online Seminars in the lower left-hand corner of this homepage or you can search for them by title.
Upcoming online demand online schedule: 2023 Webinar Calendar
Global Healing Series, Part I: Social Injustice - Important Conversations for Company Leaders (Helping employees communicate thoughts and feelings associated with racial inequality and social unrest) OVERVIEW: COVID-19 and the recent death of George Floyd exposed profound issues of racial inequality. In response, unparalleled protests are happening around the world. All of this is taking place against a backdrop of anxiety, uncertainty and fear related to COVID-19. During this forum, leaders will receive insight on the potential impact of this crisis on employees and the importance of creating space for respectful dialogue.
The session will cover:
- Role personal context plays in understanding impact
- Importance of corporate culture
- Ways companies can support employees
- Addressing workplace issues of racism
- Dealing with unconscious bias
Retirement: It's Not Just About the Money Webcast presented by Kepro, the State EAP provider, on August 12, 2020.
Retirement: A New Beginning
EAP counseling services are intended to help people before problems interfere with job performance. EAP services provided by KEPRO at no cost to employees include:
- Alcohol or other drug abuse
- Career challenges/job burn-out
- Financial consultation (budgeting, investing)
- Grief Counseling
- Health or stress concerns
- Interpersonal conflicts
- Marriage or family problems
- Legal concerns (personal, non-employment related)
- Workplace conflicts
Life Coaching Services
Life Coaching is designed to help you and your family members better manage a variety of life issues. After calling the EAP and completing an initial telephonic assessment, you will be able to schedule telephone sessions with a trained life coach instead of having in-person appointments with an EAP counselor. You might find life coaching helpful in dealing with a variety of personal concerns including: managing life changes, grief/loss, habit change, and work/life balance.
These are just a few examples of the types of situations where life coaching might be a good alternative to in-person counseling. You can still have face-to-face contact with a counselor if you prefer. Life Coaching services are offered as an alternative to the in-person assessment and brief counseling services that are available through the EAP.
A 30-minute phone or in-person consultation is available to help you answer basic legal questions and simplify the process of obtaining legal help. Some common legal concerns include: adoption, bankruptcy, child custody, criminal issues, divorce, estate planning, immigration, real estate, tenant’s rights, and mediation.
A telephonic consultation with a qualified financial consultant is available to assist you with a variety of financial concerns such as: bankruptcy alternatives, budgeting and cash flow, credit issues, identity theft, education funding, income taxes, mortgages, and retirement planning.
WorkLife Consultation and Referral Services
Your Employee Assistance Program’s WorkLife Consultation and Referral Services puts reliable resources for every day concerns at your fingertips. This service takes the legwork out of provider searches, gives you access to the expertise of WorkLife consultants as well as web access to thousands of practical, up-to-date articles, calculators, links, interactive planners and self-assessments. Services are available for a wide spectrum of work/life concerns such as: child care and parenting; group, family, in-home or after-school care; summer camps, parenting classes and support; adoption and support groups, in addition to daily living needs such as home maintenance/repair, pet services, consumer information, and housing options.
Critical Incident Stress Management
On-site support services are available to help employees cope with situations such as the death or serious injury of a co-worker. These services are initiated by the manager or supervisor contacting the EAP and receiving consultation and guidance on the type and timing of services to be provided.
Appointments with EAP counselors
Appointments with EAP counselors are available during business hours as well as some evenings and weekends.
You may see a counselor on your own time and no one will need to know. If you need to see an EAP counselor during work time, you will need to:
- Get approval from your supervisor for time away from work.
- Sign a release of information form provided by the EAP counselor. This allows the counselor to confirm your work time attendance with your supervisor.
- No other information will be released without your written permission.
Cost of EAP Services
There is no charge to you for services provided by the EAP. However, EAP services are intended to be short-term in nature.
Counseling services are limited to three (3) sessions with an EAP counselor per incident. If an EAP counselor refers you to other resources for additional help, those resources may charge for their services. EAP counselors will work with you to identify resources that are affordable or that may be partially covered by your health insurance. Life Coaching services are generally provided for up to nine weeks. If you have questions about whether you are covered by the EAP, contact your human resources associate (HRA), personnel officer (PO), or district court administrator.