The DAS Customer Council provides a direct link between the Department of Administrative Services and our customers – other state agencies. Employees from customer agencies serve on the customer council and represent either small, medium, or large-sized agencies. The Customer Council oversees utility services provided by DAS. Beginning July 1, 2008, administration of the DAS Customer Council was moved to the Department of Management and four separate customer councils (representing the four enterprises of DAS) were consolidated into one council.

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Responsibilities of the DAS Customer Council:

The DAS Customers Council, according to Code and Administrative Rules, is charged with:

  • annually reviewing and recommending action on DAS business plans as they relate to utility services;
  • approving an internal procedure for resolution of complaints regarding utility services;
  • approving the rate methodology and the resulting rates for utility services; and
  • biennially reviewing the decision made by DOM regarding what services of which DAS is the sole provider.

Membership of the DAS Customer Council

The Council membership consists of the Chair (director of the Department of Management), Vice Chair (director of the Department of Administrative Services), four state agency representatives from large agencies (more than 700 employees), four state agency representatives from medium agencies (70-700 employees), three state agency representatives from small agencies (less than 70 employees), a judicial branch representative, two legislative branch representatives; one each from the House and Senate, and non-voting ex-officio members.

Bylaws of the DAS Customer Council

Customer Complaint Resolution Process

DAS Customer Council Meetings - 2023

date, time, location, and information for DAS Customer Council Meeting
Date/Agenda Time/Location Minutes/ Attachments
September 12, 2023
Agenda
2:00 p.m. - 2:30 p.m.
Virtual: 
https://meet.google.com/
hup-ctry-fyr

Phone:
(US) +1 347-363-4032 PIN:
233 564 043#
August 11, 2023
Agenda
10:30 a.m. - 11:30 a.m.
Hoover Building, Level A
Conference Rooms 5 & 6

DAS Customer Council Meetings - 2022

2022 Customer Council Meetings
Date/Agenda Time/Location Minutes/ Attachments
August 3, 2022
Agenda
1:00 p.m. - 3:00 p.m.
Hoover Building, Level A
Conference Rooms 5 & 6

DAS Customer Council Meetings - 2021

2021 Customer Council Meetings
Date/Agenda Time/Location Minutes/ Attachments
July 27, 2021
Agenda
1:00 p.m. - 3:00 p.m.
Hoover Building, Level A
Conference Rooms 5 & 6

DAS Customer Council Meetings - 2020

2020 Customer Council Meetings
Date/Agenda Time/Location Minutes/ Attachments
August 4, 2020
Agenda
10:00 a.m.
Zoom Meeting

For More Information:

Contact Dave Fardal, Department of Management, at 515-281-3539.

Membership List:

DAS Customer Council Members with Contact Information

Cabinet Department

Council Member

Phone Number

Administrative Services Director Adam Steen, Vice-Chair 515-725-2205
Corrections Director Beth Skinner 515-725-5704
Education Director McKenzie Snow 515-380-9699
Health and Human Services Director Kelly Garcia 515-725-1783
Homeland Security and Emergency Management Director John Benson 515-725-4761
Inspections, Appeals, and Licensing Director Larry Johnson 515-753-4307
Economic Development/Iowa Finance Authority Director Debi Durham 515-281-7352
Insurance and Financial Services Commissioner Doug Ommen 515-654-6541
Management Director Kraig Paulsen, Chair 515-281-8826
Natural Resources Director Kayla Lyon 515-725-5757
Public Defense Adj. General Stephen E. Osborn 515-242-4020
Public Safety Commissioner Stephan Bayens 515-281-6426
Revenue Director Mary Mosiman 515-242-6158
Transportation Director Scott Marler 515-725-7304
Veterans Affairs/Veterans Home Director Todd Jacobus 515-753-4309
Workforce Development Director Beth Townsend 515-281-5364
Legislative Branch - House Meghan Nelson, Chief Clerk of the Iowa House 515-281-5383
Legislative Branch - Senate Charlie Smithson, Secretary of the Senate 515-725-4118
Judicial Branch  Kent Farver, Director of Finance for the Judicial Branch 515-348-4847