The DAS Customer Council provides a direct link between the Department of Administrative Services and our customers: other state agencies. Employees from customer agencies serve on the customer council and oversee utility services provided by DAS. Beginning July 1, 2008, administration of the DAS Customer Council was moved to the Department of Management.
Responsibilities of the DAS Customer Council
The DAS Customers Council, according to Code and Administrative Rules, is charged with:
- annually reviewing and recommending action on DAS business plans as they relate to utility services;
- approving an internal procedure for resolution of complaints regarding utility services;
- approving the rate methodology and the resulting rates for utility services; and
- biennially reviewing the decision made by DOM regarding services of which DAS is the sole provider.
Membership
Council membership consists of the Chair (Director of the Department of Management), Vice Chair (Director of the Department of Administrative Services), the Governor's cabinet state agency directors, two non-cabinet state agency representatives, a judicial branch representative, and two legislative branch representatives—one each from the House and Senate.
Bylaws
Customer Complaint Resolution Process
DAS Customer Council Meetings - 2024
| Date/Agenda | Time/Location | Minutes/ Attachments |
|---|---|---|
| October 21, 2024 Agenda | 1:00 p.m. - 2:00 p.m. In-Person: Capitol Building, Room G19 (Ronald Reagan Room), or Virtually: Via Google Meet at https://meet.google.com/fcd-pkjv-upk?hs=122&authuser=0 | |
| September 17, 2024 Agenda | 9:30 a.m. - 10:30 a.m. Capitol Building, Room G19 (Ronald Reagan Room) |
DAS Customer Council Meetings - 2023
| Date/Agenda | Time/Location | Minutes/ Attachments |
|---|---|---|
| September 12, 2023 Agenda | 2:00 p.m. - 2:30 p.m. Virtual: https://meet.google.com/ hup-ctry-fyr Phone: (US) +1 347-363-4032 PIN: 233 564 043# | |
| August 11, 2023 Agenda | 10:30 a.m. - 11:30 a.m. Hoover Building, Level A Conference Rooms 5 & 6 |
Council Meeting - 2022
| Date/Agenda | Time/Location | Minutes/ Attachments |
|---|---|---|
| August 3, 2022 Agenda | 1:00 p.m. - 3:00 p.m. Hoover Building, Level A Conference Rooms 5 & 6 |
|
Council Meeting - 2021
| Date/Agenda | Time/Location | Minutes/ Attachments |
|---|---|---|
| July 27, 2021 Agenda | 1:00 p.m. - 3:00 p.m. Hoover Building, Level A Conference Rooms 5 & 6 |
|
Council Meeting - 2020
| Date/Agenda | Time/Location | Minutes/ Attachments |
|---|---|---|
| August 4, 2020 Agenda | 10:00 a.m. Zoom Meeting |
|
For More Information:
Contact Dave Fardal, Department of Management, at 515-281-3539.
Membership List:
| Department or Branch | Council Member |
|---|---|
| Administrative Services | Director Adam Steen, Vice-Chair |
| Corrections | Director Beth Skinner |
| Economic Development/Iowa Finance Authority | Director Debi Durham |
| Education | Director McKenzie Snow |
| Health and Human Services | Director Kelly Garcia |
| Homeland Security and Emergency Management | Director John Benson |
| Inspections, Appeals, and Licensing | Director Larry Johnson |
| Insurance and Financial Services | Commissioner Doug Ommen |
| Management | Director Kraig Paulsen, Chair |
| Natural Resources | Director Kayla Lyon |
| Public Defense | Adj. General Stephen E. Osborn |
| Public Safety | Commissioner Stephan Bayens |
| Revenue | Director Mary Mosiman |
| Transportation | Director Scott Marler |
| Veterans Affairs/Veterans Home | Director Todd Jacobus |
| Workforce Development | Director Beth Townsend |
| Legislative Branch - House | Meghan Nelson, Chief Clerk of the Iowa House |
| Legislative Branch - Senate | Charlie Smithson, Secretary of the Senate |
| Judicial Branch | Kent Farver, Director of Finance for the Judicial Branch |