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Driver Safety/Emergency Procedures

  • Review DAS Fleet Services Winter Driving Guidelines - These recommendations align with Iowa DOT road conditions
     
  • Check the Iowa DOT’s Traveler Information/511 website: www.511ia.org for current road conditions and maps to determine whether travel is prudent before venturing out
     
  • Visit SERMA (https://das-serma.iowa.gov) - Fleet's mobile responsive website featuring instructions for breakdowns, accidents, windshield damage, flat tires, and other situations; additional resources available in the glove box, including the SERMA Car Guide (For reference: SERMA User GuideMobile Maps User Guide)
     
  • Contact DAS Fleet Services at 515-281-3162 in an emergency
     
  • Contact NAC Fleet Rescue at 866-329-3471 after hours 
    • NAC Fleet Rescue is available 24/7 for jump starts, lock outs, tire changes, fuel delivery, and towing
    • WEX card required; may be used for emergency expenses up to $500
  • Take advantage of Manufacturer’s Warranty Roadside Assistance (3 years/36,000 miles)
    • Ford: 800-241-3673 
    • Chevrolet: 800-243-8872 
    • GMC: 800-462-8782
    • Chrysler/Dodge/Jeep/Ram: 800-363-4869
    • Toyota: 800-444-4195
  • Follow Accident and Repair procedures in the event of incidents involving damage 

DAS Fleet Services - 109 S.E. 13th St., Des Moines, IA 50319
515-281-3162