You are here

Application Process FAQs

How do I apply for a state job?
Are there some common mistakes to avoid?
What should I do if I receive the following message: The username or password is incorrect?
What should I do if I want to change information on my profile?
Do I have to take a test?
What happens after I apply for a job?
What about veterans points?


How do I apply for a state job?

  • Visit Job Openings for All Applicants on the State of Iowa Career pages.
  • Visit the Job Openings for Current Permanent State Employees page if you are currently a permanent State of Iowa employee.
  • Search for a vacancy that matches your job search criteria. Applications are only accepted if a vacancy is posted on the website.
  • Each vacancy announcement includes specific application instructions and an application deadline date. Please follow instructions listed in the vacancy announcements.
  • In order to apply for State of Iowa positions, you will need to create a NEOGOV account by clicking on the SIGN IN link at the top right of the career pages. More help regarding creating an account can be found here.
    • Please Note: You will need to have an active email account in order to apply. If you do not have an email account, you can sign up for a free account from services such as Outlook, Yahoo! Mail, or Gmail. It only takes a few minutes to complete the registration process.
    • We are available to help you between the hours of 8 am to 4:30 pm by calling 515-281-5889. You may also visit our office in the Hoover Building, Level A, 1305 E. Walnut, Des Moines. We have a computer in our front lobby for your convenience in completing the on-line application. 
    • If you do not have internet access, Iowa Workforce Development offices across the state have computers and staff available across the state to assist you. Many public libraries also offer computers with internet access.
    • All NEOGOV features can be accessed on your computer, tablet, and smartphone.

return to top


Are there some common mistakes to avoid?

  • The information on your applicant record must be accurate and complete or we may not be able to process it.
  • Make sure you submit your application for a job prior to the expiration date. DAS-HRE is not responsible for late, lost, misdirected or damaged applications.
  • Your application, and resume, if you choose to submit one, should include detailed employment dates (month/year) and the hours worked per week for each of your jobs. If your resume or application information does not clearly indicate you meet the minimum qualifications for the position, your application cannot be forwarded to the hiring agency.
  • If you forget your password, you can use the Reset Password? link on the career pages.

return to top


What should I do if I receive the following message: The username or password is incorrect?

  • You should confirm your username, or reset your password, by using Forgot Username or Reset Password.
  • Click on the FORGOT USERNAME or RESET PASSWORD links under the SIGN IN in the upper right-hand corner of the career pages.
  • The system is not accepting my new password. What should I enter? Passwords must be at least 8 characters in length and contain upper and lower case letters, numbers and symbols. To reset your password, click Reset Password. Once you’ve entered a new password twice, you receive the message Your password has been updated.
  • If you don’t have access to the email address listed on your account, you will need to contact the NEOGOV applicant support team for assistance. For security reasons, the reset password email is sent only to the email address associated with your account. NEOGOV's applicant support team will ask you a series of questions to verify your identity, and then update the email address on the account as appropriate.
  • Password reset emails are sent immediately, but delivery can depend on your email provider. Check your spam/junk email settings/folder if you do not receive the email. Sometimes adding the noreply@governmentjobs.com address to your contacts resolves this issue. If the email is still is not received, contact technical support at your email service provider to determine if the reset password email is being filtered out or blocked.
  • Job Interest Card requests are independent of governmentjobs.com applicant accounts. To create an applicant account, go to www.GovernmentJobs.com and click on Sign In. Under the Sign In button, click Don’t have an account? Create one. Complete the required new job seeker account information, enter a new password, and click Save.
  • If resetting your password does not work, you will need to contact NEOGOV Applicant Support at 855-524-5627. You will need to leave a message and NEOGOV will call you back. Calls are only returned M-F 8:00 am - 5:00 pm (EST).
  • DAS-HRE cannot reset your password for you. Please contact NEOGOV at the number above.

return to top


What should I do if I want to change information on my profile?

return to top


Do I have to take a test?

If you are required to take a test, details will be in the job announcement.

  • A typing test is required for certain positions. If required, this will be noted on the vacancy posting. More information is available here.
  • The need for tests for other positions is determined by the hiring agency. Please contact the hiring agency with any questions.

return to top


What happens after I apply for a job?

  • When you apply for an announced vacancy, DAS-HRE staff review your application. If you meet the minimum requirements for that vacancy, your information is forwarded to the hiring agency. The hiring agency will notify you if you are selected for an interview.
  • Hiring departments may have additional requirements in addition to the minimum qualifications for the job. Be sure to carefully read the vacancy posting and follow all instructions posted.
  • In all cases, the hiring department will contact applicants to arrange for an interview and are responsible for contacting all applicants after making their hiring decisions.
  • Please do not contact DAS-HRE or NEOGOV Applicant Support to ask about the status of your application. Contact the hiring agency directly.

return to top


What about veterans points?

Upon request, veterans points will be applied to honorably discharged veterans as defined in Iowa Code Chapter 35C who are residents of Iowa. Former members of the Reserve Forces or Iowa National Guard who served at least 20 years after January 28, 1973 are eligible. Reserve Force or Iowa National Guard veterans who were activated for federal duty, other than training, for a minimum of 90 days and were discharged under honorable conditions or retired under Title 10, United States Code, are eligible. Veterans with a service-connected disability, a Purple Heart, or who are receiving disability compensation or pension through the U.S. Veterans Administration may also request veterans points. Proof of disability from the Veterans Administration must be submitted and updated every two years.

A COPY OF A CERTIFIED DD214 OR OTHER OFFICIAL DOCUMENT MUST BE SUBMITTED FOR PROOF OF SERVICE.

Documents can be submitted in three ways:

  • U.S. Post (your document will not be returned to you):
    • Department of Administrative Services, Human Resources Enterprise,
      Hoover State Office Building
      1305 E Walnut
      Des Moines, IA 50319-0150
      Attn: Employment Team.
  • Fax the documentation to us at 515-281-7970
  • Via email

return to top