List items for ASIFlex Card FAQ
The ASIFlex Card provides an easy way to pay for eligible out-of-pocket health care expenses for you, your spouse, and any tax dependents. The card allows you to pay the merchant or health care provider directly from your Health FSA.
You may request a ASIFlex card two ways:
- Either log into your ASIFlex account at www.asiflex.com. On your account detail main menu, under āParticipant Servicesā, click on the option and follow the prompts.
- Or print and complete the card order form and fax to ASI.
Two cards are mailed to your home address and arrive in a plain white envelope. Read the cardholder agreement, call to register your card, and select a PIN if you wish.
TIP: Be sure to read and retain the cardholder agreement. If for any reason you decide that you do not want the card, please send a written request to asi@asiflex.com to request that the card be cancelled.
In general, once the card order is submitted, you should expect to receive it within 14 business days.
TIP: During peak periods it may take longer to receive the card.
No. There is a fee for additional or replacement card sets.
Yes. You can order additional cards in sets of two by completing and submitting the āFSA Debit Card Application.ā The cost for additional or replacement card sets is $5 per set. This amount will be billed to your health care account.
No. You can choose at the point of sale if you want to use the card or use another option (see ways to receive reimbursement).
Cards are issued in your name as the plan participant. The family member can still use the card by entering a PIN for a debit transaction or by signing the participant name for a credit transaction.
In general, health care providers that accept VISAĀ® will accept the card. Retail merchants that maintain an inventory system to identify qualified health care products will also accept the card. For a list of retail merchants, go to asiflex.com/debitcards and click on the āList of IIAS Approved Merchants.ā It is not accepted at restaurants, gas stations, department stores, etc.
Immediately report the lost or stolen card to ASIFlex. ASIFlex can issue a new card set, if requested, for $5 per set.
Health FSA
- You may decrease your contribution to reflect loss of your spouseās eligibility.
- You may enroll or increase your contribution if coverage is lost under your spouseās health or health FSA plan.
Deactivated
- If you fail to provide documentation as requested per IRS guidelines, the card will be deactivated until you comply. Sign in to your account at asiflex.com and your account will highlight any transaction for which backup documentation is needed.
Insufficient Funds
- If you try to use the card for an amount that is more than your remaining balance, it may be rejected.
Funds Not Loaded
- Your health care election amount may not yet be loaded with new plan year funds due to delays by the employer or administrator.
Non-Health Care Products
- You may be attempting to purchase an item that is not a qualifying health care item, such as candy bars, magazines, etc.
Merchant Problem
- The merchant may encounter problems with their terminal or may be using a non-health care merchant identification code.
Invalid Merchant
- The card is accepted at health care providers and certain retail merchants that accept VISAĀ®. It cannot be used at gas stations, clothing stores, restaurants, etc.
TIP: In the event your card does not work, just pay for the item and submit a claim online, via the mobile app, fax, or mail. If your card is deactivated pending receipt of documentation for a previous transaction, the amount of your claim will be reduced by the outstanding transaction amount.