Online System Performance Issues

Office of Chief Information Officer (OCIO) Service Desk

OCIO Service Desk | (515) 281-5703 | (800) 532-1174

Contact the OCIO Service Desk for the following issues:

  • I/3 is not available
  • I/3 is not responding
  • Printer is not printing
  • New printer requests
  • Other I/3 related issues in which Business Area personnel cannot assist

The OCIO Service Desk will forward information to the appropriate personnel. 

Password Resets

Password Resets
Password Resets Primary Contact Secondary Contact
I/3 Budget Brett Conner
(515) 281-5417
Heather Hackbarth
(515) 281-7811
I/3 Financial Tim Criner
(515) 725-2070
Jamie Swacker
(515) 305-0960
Data Warehouse
Budget & Financial
Tim Criner
(515) 725-2070
Jamie Swacker
(515) 305-0960

Data Warehouse - Budget Contacts

I/3 Budget Contacts
Budget Contacts Primary Contact Secondary Contact
Budget Brett Conner
(515) 281-5417
Heather Hackbarth
(515) 281-7811
Budget - AGA Linda Leto
(515) 281-3853
DOM - AGA Analyst
Assigned by Department
I/3 Budget Security 
New Users & Changes
Brett Conner
(515) 281-5417
Heather Hackbarth
(515) 281-7811

I/3 Financial Contacts - Business Areas

Accounts Receivable, Cash Receipts; Cost Accounting; Cost Allocation; General Accounting; Fixed Assets; Inventory; Payment Documents; Procurement; Vendors; Other Areas

Financial Contacts    
Brian Bradour
515-724-2649
Albert Limo
(515) 829-9264
Jamie Swacker
(515) 305-0960
Tim Criner
515-725-2070
Keith McLeod
(515) 281-6614
 
Lisa Elliott
515-823-9080
Bobbi Pulley
(515) 322-2893
 

Security, Workflow, New Users & Changes

Security, Workflow, New Users & Changes Contacts
Primary Contact Secondary Contact
Tim Criner
(515) 725-2070
Jamie Swacker 
(515) 305-0960