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Managing Conflict and Resistance in the Workplace

Event Description: 

PDS Performance & Development Solutions

(Formerly Conflict Resolution)
  Course Number: GI 165     Scheduled Sessions:
  Cost Per Person: $99/Participating Agency, $188/Non-Participating    

September 12, 2017
November 9, 2017
February 22, 2018
May 8, 2018

  Eligibility: All
  Instructor: Wright
  Length: 8:30 am - 4:30 pm
  Certificate Series: Leadership Development Certificate
  Location:

Des Moines, Hoover State Office Building, Level A

 

Overview:
Conflict in an organization is inevitable. If not addressed and managed, conflict can cause significant damage to individuals, teams, and an organization. In this course, managers will explore the four DiSC dimensions and learn a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Each participant will complete a personal DiSC profile, which will help them understand their own behavior and how and when to adapt their behavior.

Objectives:

  • Understand the impact that their conflict style has on other people
  • Recognize how employees handle conflict differently than they do
  • Be aware of fears and goals of their employees
  • Identify and reduce the opposition and resistance of their employees
  • Explore ways to improve their communication

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