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Listening: The Forgotten Skill

Event Description: 

PDS Performance & Development Solutions

  Course Number: GI 003     Scheduled Sessions:
  Cost Per Person: $70/Participating Agency, $188/Non-Participating    

August 31, 2017
November 1, 2017
February 1, 2018
May 9, 2018

 

 

  Eligibility: All
  Instructor: Tripp
  Length: 8:30 am - 4:30 pm
  Certificate Series: Professional Development Certificate
  Location:

Des Moines, Hoover State Office Building, Level A

Overview:
Improved listening means better job efficiency and productivity. Most employees spend over 50% of their day listening. Accurate listening and retention skills are crucial to help manage the amount of information we receive daily. You will practice practical techniques to improve your listening skills.

Objectives:

  • Learn how communication occurs and the roles of listening, feedback, and
    perception in the communication process.
  • Discuss blocks to active listening and learn methods to overcome these blocks.
  • Review and clarify keys to active listening, including attentiveness to nonverbal communication and effective listening basics.
  • Nourish creativity through improved listening.
  • Identify your listening weaknesses and practice techniques to improve the effectiveness of your listening skills.

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