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Listening: The Forgotten Skill

Event Description: 

PDS Performance & Development Solutions

  Course Number: MTS GI 003     Scheduled Sessions:
  Cost Per Person: $100/Participating Agency, $188/Non-Participating    

See PDS catalog for scheduled classes




  Eligibility: All
  Instructor: Tripp
  Length: 8:30 am - 4:30 pm
  Certificate Series: Professional Development Certificate

Des Moines, Hoover State Office Building, Level A

Improved listening means better job efficiency and productivity. Most employees spend over 50% of their day listening. Accurate listening and retention skills are crucial to help manage the amount of information we receive daily. You will practice practical techniques to improve your listening skills.


  • Learn how communication occurs and the roles of listening, feedback, and
    perception in the communication process.
  • Discuss blocks to active listening and learn methods to overcome these blocks.
  • Review and clarify keys to active listening, including attentiveness to nonverbal communication and effective listening basics.
  • Nourish creativity through improved listening.
  • Identify your listening weaknesses and practice techniques to improve the effectiveness of your listening skills.