Event Description:
| Course Number: | AU 002 | Scheduled Sessions: | ||||
| Cost Per Person: | $30/Participating Agency, $188/Non-Participating |
September 25, 2017
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| Eligibility: | Managers & Supervisors | |||||
| Instructor: | Tripp | |||||
| Length: | 8:30 am - 4:30 pm | |||||
| Certificate Series: | Leadership Development Certificate | |||||
| Location: |
Des Moines, Hoover State Office Building, Level A |
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Overview:
This course, designed for all managers and supervisors, focuses on building coaching and communication strategies to better lead employees. Participants will learn the concepts of emotional intelligence and co-active coaching. This highly-interactive class aims to give managers and supervisors practical tools to lead employees through various situations. Recommended for participants who have completed the PDS course, Advanced Principles of Communication Part 1.
Objectives:
- Understand the concepts of Emotional Intelligence as a basis for what drives human behavior
- Learn how to control your own behavior to be a better coach to others
- Discuss the five contexts of co-active coaching
- Learn the fundamentals of handling crucial conversations during coaching situations