The DAS Customer Council provides a direct link between the Department of Administrative Services and our customers – other state agencies. Employees from customer agencies serve on the customer council and represent either small, medium, or large-sized agencies. The Customer Council oversees utility services provided by DAS. Beginning July 1, 2008, administration of the DAS Customer Council was moved to the Department of Management and four separate customer councils (representing the four enterprises of DAS) were consolidated into one council.
Quick Links
- Responsibilities
- Membership
- Bylaws
- Complaint Resolution Process
- Scheduled Meetings
- For More Information
Responsibilities of the DAS Customer Council:
The DAS Customers Council, according to Code and Administrative Rules, is charged with:
- annually reviewing and recommending action on DAS business plans as they relate to utility services;
- approving an internal procedure for resolution of complaints regarding utility services;
- approving the rate methodology and the resulting rates for utility services; and
- biennially reviewing the decision made by DOM regarding what services of which DAS is the sole provider.
Membership of the DAS Customer Council
The Council membership consists of the Chair (director of the Department of Management), Vice Chair (director of the Department of Administrative Services), four state agency representatives from large agencies (more than 700 employees), four state agency representatives from medium agencies (70-700 employees), three state agency representatives from small agencies (less than 70 employees), a judicial branch representative, two legislative branch representatives; one each from the House and Senate, and non-voting ex-officio members.
Bylaws of the DAS Customer Council
Customer Complaint Resolution Process
DAS Customer Council Meetings - 2023
Date/Agenda | Time/Location | Minutes/ Attachments |
---|---|---|
September 12, 2023 Agenda |
2:00 p.m. - 2:30 p.m. Virtual: https://meet.google.com/ hup-ctry-fyr Phone: (US) +1 347-363-4032 PIN: 233 564 043# |
|
August 11, 2023 Agenda |
10:30 a.m. - 11:30 a.m. Hoover Building, Level A Conference Rooms 5 & 6 |
DAS Customer Council Meetings - 2022
Date/Agenda | Time/Location | Minutes/ Attachments |
---|---|---|
August 3, 2022 Agenda |
1:00 p.m. - 3:00 p.m. Hoover Building, Level A Conference Rooms 5 & 6 |
|
DAS Customer Council Meetings - 2021
Date/Agenda | Time/Location | Minutes/ Attachments |
---|---|---|
July 27, 2021 Agenda |
1:00 p.m. - 3:00 p.m. Hoover Building, Level A Conference Rooms 5 & 6 |
|
DAS Customer Council Meetings - 2020
Date/Agenda | Time/Location | Minutes/ Attachments |
---|---|---|
August 4, 2020 Agenda |
10:00 a.m. Zoom Meeting |
|
For More Information:
Contact Dave Fardal, Department of Management, at 515-281-3539.
Membership List:
Cabinet Department |
Council Member |
Phone Number |
---|---|---|
Administrative Services | Director Adam Steen, Vice-Chair | 515-725-2205 |
Corrections | Director Beth Skinner | 515-725-5704 |
Education | Director McKenzie Snow | 515-380-9699 |
Health and Human Services | Director Kelly Garcia | 515-725-1783 |
Homeland Security and Emergency Management | Director John Benson | 515-725-4761 |
Inspections, Appeals, and Licensing | Director Larry Johnson | 515-753-4307 |
Economic Development/Iowa Finance Authority | Director Debi Durham | 515-281-7352 |
Insurance and Financial Services | Commissioner Doug Ommen | 515-654-6541 |
Management | Director Kraig Paulsen, Chair | 515-281-8826 |
Natural Resources | Director Kayla Lyon | 515-725-5757 |
Public Defense | Adj. General Stephen E. Osborn | 515-242-4020 |
Public Safety | Commissioner Stephan Bayens | 515-281-6426 |
Revenue | Director Mary Mosiman | 515-242-6158 |
Transportation | Director Scott Marler | 515-725-7304 |
Veterans Affairs/Veterans Home | Director Todd Jacobus | 515-753-4309 |
Workforce Development | Director Beth Townsend | 515-281-5364 |
Legislative Branch - House | Meghan Nelson, Chief Clerk of the Iowa House | 515-281-5383 |
Legislative Branch - Senate | Charlie Smithson, Secretary of the Senate | 515-725-4118 |
Judicial Branch | Kent Farver, Director of Finance for the Judicial Branch | 515-348-4847 |