Department of Administrative Services
The Wall of Fame is a visible place to post written messages about the work DAS employees are doing to provide good customer service. Compliments can be for any reason. All that’s required is that the compliment applies to a DAS employee. Send compliments to: Tera.Granger@iowa.gov - Marketing and Communications Team
Congratulations – Kevin Nation
I would like to recognize Kevin Nation for the job he completed on the floor work in the "F" building at the Ankeny Labs. Kevin made a bad floor look fantastic. His dedication to keeping his work area looking nice is exceptional, we appreciate his dedication and work ethic.
Sally Loyd
Department of Administrative Services
Posted 5/30/2008
Congratulations – Dale Schroeder
I just wanted to let you know that I used the state pump for the first time this week. It is much easier to operate than before. Good move!!!
Christine Taylor
Department of Human Rights
Posted 5/22/2008
Congratulations – Ashley Super
Just wanted to tell you that Ashley and I attended a meeting on Tuesday concerning an RFP for the Nursing, Dental and Medical Boards, and Ashley did a very nice job responding to various questions and providing advice to the boards. Ashley was filling in for her protégé who was unable to make the meeting and who is the point person on the RFP.
Jeff Nelson
Department of Justice
Posted 5/29/2008
Congratulations – Jim Reasoner
I would like to thank you for your patience and cooperation while we worked to establish a Vendor File and Master Agreement. You deserve a place on the DAS “Wall of Fame” for your calm assistance to both DAS and IDPH.
Jeanette Chupp
Department of Administrative Services
Posted 5/23/2008
Congratulations – Ashley Super
Thank you for your smart and quick action to address concerns as they arose. Congratulations!
Susan Aden
Department of Justice
Posted 5/19/2008
Congratulations – Judy McMains
I just wanted you to know how much I appreciate Judy and the quality of work she does for us. We are very busy here at the 4th floor reception area and have many projects handed to us that need immediate attention. When we are handed a print order that needs quick attention, Judy jumps right on it. She has it done and ready for us so quick, that our staff are amazed at us. All we did was get the print order ready.
It’s a pleasure to work with Judy and her proficiency.
Teresa Frizell
Department of Natural Resources
Posted 5/20/2008
Congratulations – Darwin Ten Haken
I just wanted to let you know how grateful I am to Darwin for his service today. The vendor came by today to install the client application and needed IT assistance. Darwin stepped in at the last minute and got us up and running.
I really appreciated his willingness to drop everything and assist me with the vendor. Without his help, the vendor would have made a wasted trip. Thanks!
Jennifer Sandusky
Department of Administrative Services
Posted 5/13/2008
Congratulations – Craig Deichmann
I wanted to tell you what a great job Craig is doing with the project management on our school and renovation project at IJH. He has been of great assistance on-site; has provided excellent leadership and is keeping this project moving no matter what! His time spent with us has been very helpful. He has even gone above and beyond with eating in a cottage and talking with our youth about careers in engineering and architecture. That has been an added treat for our youth. I just wanted you to know how much we appreciate his work on this project. He is clearly committed to the project and is very good to work with. Thank You
Deborah Hanus
Department of Human Services
Posted 5/16/2008
Congratulations – Russell Hayes, YanHua Chen, Michael Wigham
Lise has shared with me the long hours you are putting in to get the Legislative printing done on time this week. Thank you for working the extra time to ensure quality services are provided to the Legislature. This is just another example of how important you are in delivering print services. A terrific effort by all.
John Gillispie
Department of Administrative Services
Posted 4/25/2008
Congratulations – DAS Custodial Staff
We held our plant sale in the lobby of the Lucas Building. It was a huge success, and I wanted to comment on how nice, professional, and responsive the custodial crew was to us. Not just the one on the lobby level but there were several that I had contact with throughout the building.
I had a complicated and at times odd list of requests regarding how many tables to be placed in specific places by a specific time, before the event (which lasted all week). I took over the lobby and had people bringing in messy plants for people to buy, and we temporarily filled up the dock area with flowers during the day of the sale. Throughout the process the staff was responsive, personable, and even interested in the sale. Even though I felt I was asking for a lot, we could work together so that it didn’t result in too much extra clean up for them. They provided everything we needed when we needed it (actually early) and were so nice about the whole thing. They even tried to help us keep it clean during the sale. THANK YOU SO MUCH!
Sandy Briggs
Department of Public Health
Posted 5/7/2008
Congratulations – Ken Thornton, Tom Lust & Jeff Foster
I would like to take a minute to let you know about how responsive Ken Thornton and his Electricians are. There was a 220 volt electrical outlet that needed to be changed at the Hygienic Lab. Tom Lust and Jeff Foster were out the same day and made sure the wire size was correct and replaced the outlet and the problem was solved, I appreciate the help and knowledge that Ken and his staff bring to the table on a daily basis.
Randy Howard
Department of Administrative Services
Posted 5/14/2008
Congratulations – Bradley Richman
Thank you for your quick response yesterday morning. I was pleasantly surprised when you called me around 7:30 am to try to help us with the encrypted laptop. Although we ended up using a work-around yesterday, you were helpful in figuring that out and we were able to do what we needed to do. I appreciated your patience today as we worked through the process to setup users on those encrypted laptops. We are happy to have the added users on the two laptops so we are better prepared for the next meeting. We learned quite a bit in the process.
Thanks again. It was nice to work with you.
Margaret Munson
Iowa Utilities Board
Posted 5/1/2008
Congratulations – Ken Thornton, Tom Lust & Jeff Foster
I would like to take a minute to let you know about how responsive Ken Thornton and his Electricians are. There was a 220 volt electrical outlet that needed to be changed at the Hygienic Lab. Tom Lust and Jeff Foster were out the same day and made sure the wire size was correct and replaced the outlet and the problem was solved, I appreciate the help and knowledge that Ken and his staff bring to the table on a daily basis.
Randy Howard
Department of Administrative Services
Posted 5/14/2008
Congratulations – Ryan Roovaart
We are able to gear back up now that the legislation has passed. I'm looking for the email where I think you sent me the draft you put together about creating a warehouse. But perhaps you gave me a hard copy? If you have it electronically, would you mind sending it to me? I want to send it out to the team so we can review it and get started again. This is an excellent piece, by the way! I appreciate you taking the time to put it together for us.
Carol M. Boggess
Newton Correctional Facility
Posted 5/14/2008
Congratulations – Louisa Perry, Russ Rozinek & Janene Kling
We received an exit briefing from the IRS on their Safeguard Review for department information systems. During this discussion we were provided the evaluation of the RACF security provided by DAS-ITE. A copy of the findings was shared with Louisa late yesterday
We were extremely pleased to hear the words the auditor felt that “RACF security was the best he encountered in his previous audits.” We have always relied on the talents and abilities of your excellent team for so many areas and therefore we were expecting nothing else. However it should be pleasing to each of you that the IRS confirmed our understanding of the outstanding service your agency provides to the department, not only in securing our information but in performance and leadership. We would welcome the opportunity to sit down with you and discuss the IRS findings Congratulations are in order for you and your entire staff for the excellent audit report
Richard Jacobs
Iowa Department of Revenue
Posted 5/14/2008
Congratulations – Steve Harris
I wanted to thank you for your assistance with the recent move of the DHS servers to the ITE server room. I know you spent a great deal of time and expended tremendous effort on this project. The project was a great success with no major impacts to any of our customers. We appreciate your help.
Tom Huisman
Iowa Department of Human Services
Posted 5/14/2008
Congratulations – Barb Sullivan & Pam Dickey
I want to thank you for your fine, conscientious, and very responsive work. You make “State employees” a very positive sound. Thanks.
Neil Wheeler
Department of Corrections
Posted 5/14/2008
Congratulations – Ryan Roovaart
I wanted to take a moment to thank you for the speedy turn around with getting the special equipment contracts completed. This will allow us to meet the expectations of our customers of having the new requested vehicles ready for issue as promised many thanks goes out to you for a job well done.
Roy Williams
Department of Administrative Services
Posted 5/14/2008
Congratulations – Barb Sullivan
I want to thank you for all of the assistance you have provided to the Budget and Finance Bureau at the DNR. We are moving to more fully utilize the purchasing power of our P-Cards; we would not be able to do this without you there to assist us! Since the person who used to manage our P-Card program left to pursue additional challenges in State Government, we have relied heavily on your expertise—you have never disappointed us! Your assistance in training the P-Card program has given us so much! We believe that we can more effectively utilize and manage our P-Card program. We appreciate all of the assistance you provide and want to thank you for being so cheerfully available to assist us with all of our questions and tasks. We will continue to work to provide additional internal controls in our P-Card program as we provide greater purchasing power for our natural resource managers through more effective use of our P-Cards. Thank you!
Marsha M Peterson
Public Service Executive
Posted 5/14/2008
Congratulations – Carol Frank
My husband always kids me that he has to draw me a picture when explaining certain things! This is very helpful. Thanks to you and others for taking the time to put this together.
Karalyn Kuhns
Department of Human Services
Posted 5/14/2008
Congratulations – Jeanette Chupp
Jason with PTS just called me. They are NOT going to charge us double for the return of Kinder. Thanks for all the effort you went to on our behalf.
Sharon Beckman
Department of Corrections
Posted 5/14/2008
Congratulations – Steve Harris
I wanted to let you know that our staff had wonderful things to say about how Steve Harris helped during our recent move of equipment into JFHQ. We appreciate his professional assistance. Thank you.
Leon J. Schwartz
IPERS
Posted 5/14/2008
Congratulations – Tera Granger, Laura Riordan and Bobby Bailey
What a great group to work with. These 3 meet and exceed all expectations providing a valuable service to our agency. Anyone who needs assistance with marketing will not be disappointed!! Thank you so much with the assistance on the Electric Vehicle Demonstration.
Dave Kaili
Iowa Department of Administrative Services
Posted 4/21/2008
Congratulations – George Stewart
I want to tell you that George is doing a wonderful job here on 3rd floor Hoover. The bathrooms are so clean. He keeps the carpet vacuumed. George is so pleasant to be around and never gets upset if I happen to have something in his way (cart full of payroll). It is a pleasure to have him here and thank you for letting him work here.
Peggy J Johnson
Department of Administrative Services
Posted 4/21/2008
Congratulations – Craig Deichmann
As always, your advice is right on! I just got off the phone with Roy Magnuson and he will assist me with your recommendations. Thank you very much and have a nice day.
Mike Davis
Iowa State Penitentiary
Posted 4/21/2008
Congratulations – Alison Radl
The Standards Advisory Committee approved the Data Stewardship standard at the meeting this afternoon. During the discussion, Rob commented on how well-written the standard was and that he couldn’t find anything to ask about or disagree with. Other members of the committee chimed in that standards that have come to them recently are very well put together. I was sure they understood that you were responsible not only for the drafts but for shepherding the standards through the process of review and approval. They asked me to let you know how much they appreciate your work and to thank you on their behalf. I wholeheartedly agree with the committee.
Greg Fay
Department of Administrative Services
Posted 4/21/2008
Congratulations – Craig Deichmann
I know last Friday was a very long day for you but I wanted to let you know I really appreciated your help with the interview and selection process. You had good observations and comments and I value your opinion. I am hoping to have this locked down next week.
Karalyn Kuhns
Iowa Department of Human Services
Posted 4/21/2008
Congratulations – Ashley Super
I totally understand. We’ll call you if we need anything but I think we’ll be ok. Thank you for even considering attending the demos. You’ve been great to work with!!
Kathy Mabie
Iowa Department of Management
Posted 4/21/2008
Congratulations – Mike La Fary & Jim Lloyd
I notified Mike La Fary about this issue and he dug into it immediately. Mike contacted Jim Lloyd and by 12:30 they had determined what the issues was and had made code changes in the test environment. As per Mike’s request I re-scanned the web app and it came back clean.
This was a GREAT job on Mike and Jim’s part. Not only reacting quickly (under 3 hours from notification to remediation) to a security issue but Mike also made sure that any vendor partners were aware of the situation and that changes might be upcoming. Mike and his folks could not have been easier to work with, more responsive or more professional. I am not sure who he works for but if you know would you please pass this note on to his manager. If we could get response and action like this every time a security issue arises life would be grand.
Mike Chesmore
Department of Administrative Services
Posted 4/21/2008
Congratulations – Ryan Roovaart
Great job Ryan! Thanks very much for your speedy turn around.
Roy Williams
Department of Administrative Services
Posted 4/4/2008
Congratulations – DAS Purchasing Team
Just wanted to drop you a note...Thank you and your team for your assistance. We have Canteen Vending on property. Machines were brought in over the weekend. The troops "residents”; employees are now happy. Thanks again....
Greg J. Wright
Iowa Veterans Home
Posted 4/4/2008
Congratulations – Wally Moll
Thank you Wally! You were very kind and very helpful. Wish there were more people like you in the customer service world. Thanks again!
Jennie O'Donnell
Posted 4/4/2008
Congratulations – Lois Schmitz & Debbie O’Leary
Thank you for the training today and the attached information. I am slowly working my way through the changes from IVH to the DNR. I just wanted to thank you both for always being there for me when I need you!
Linda Miller
Department of Natural Resources
Posted 4/4/2008
Congratulations – DAS Grounds Crew
I understand you are responsible for snow removal on the Capitol grounds, and I need to compliment you and your staff on a job well done. This is the worst winter we’ve had in a long time, and I think the parking lots were cleared faster and better than ever before. I come in between 6:30 and 7:00 each morning, and having the snow removed prior is great. Thanks again.
Rich Knapp
Iowa Department of Revenue
Posted 4/4/2008
Congratulations – Derek O’Riley
I have been meaning to write to you about Derek O’Riley for some time now and what a credit he is to Centralized Printing.
I don’t know where you found this young man, but do everything you possibly can to keep him! He is an exceptional graphic artist with a profound work ethic and is customer oriented to boot! His software knowledge is outstanding and his design abilities exciting. He cares, he checks, and he is as careful with each and every project that crosses his desk as if it were his own. He has made some suggestions that have improved the projects I was working on and I have been doing this work for over 30 years now! You can’t buy that type of individual, you are just lucky if you find one! You know that the DE tends to always work in crisis mode and on each and every occasion Derek has risen to the challenge with sterling results and a smile to boot. He does you honor.
Just thought you might like to hear this, because goodness knows we are always quick to yell if the job goes south! Keep this young man, and keep him happy because he is outstanding and a pleasure to work with!
Sharon Willis
Department of Education
Posted 4/1/2008
Congratulations – John Manternach & Steve Harris
Thank you both for your efforts to get this work completed for Lise. We can’t always control circumstances but we can control how we respond to circumstances, and you two are always willing to step up and provide good service whether scheduled or unscheduled. Thank you!
Pat Clark
Department of Administrative Services
Posted 4/1/2008
Congratulations – Russ Rozinek, Louisa Perry, Janene Kling
Congratulations on a job well done. Thank you all for the good work you did on the IRS Safeguard project.
Mollie Anderson
Department of Administrative Services
Posted 4/1/2008
Congratulations – DAS Grounds Crew
In my humble opinion, the grounds staff has done an OUTSTANDING JOB all winter. In spite of all the ice and snow we've had since November, we've always been able to find a clear place to park and a reasonably safe path to the building from the parking lot. KUDOS to that team!
Doug Lovitt
Department of Administrative Services
Posted 4/1/2008