Information Technology
Information Technology
The
Information Technology business area provides high-quality, customer-focused
information technology services and business solutions to government
and to citizens. This area coordinates the activities of the department
in promoting, integrating, and supporting information technology in
all business aspects of state government; provides for server systems,
including mainframe and other server operations, desktop support, and
applications integration and provides application development, support,
and training, including advice and assistance in developing and supporting
business applications throughout state government.
Did you know? Information Technology supports over 900 websites and applications used by citizens to conduct business with state government on a daily basis with one million plus page requests per day; maintains more than 32,000 directory accounts supporting agency e-mail services for 21 state entities; manages an anti-SPAM (i.e. unsolicited “junk” e-mail) electronic service which blocks over 90% of unwanted emails; directly supports 1,000 desktop computer systems and over 530 BlackBerry handheld wireless devices; monitors worldwide security information sources to identify potential security threats to government technology resources; sends approximately 75 detailed e‑mail security alerts annually to over 250 points of contact in state and local government to protect against service interruptions; conducts annual risk assessments at 44 state agencies to identify potential information security vulnerabilities and determine where efforts should be focused to reduce threats; co-sponsors and supports the enterprise-wide effort to automate the creation and maintenance of agency Continuity of Operations (COOP) and Continuity of Government (COG) planning; operates the ITE mainframes which process over 3 million online transactions each business day; processes 8,000 state warrants each business day; supports the Judicial Branch’s Iowa Court Information Systems electronic public access to online court applications; processes 230,000 electronic payment transactions and 175,000 personnel background check verifications annually, and manages approximately 80 software development projects; and prints over 29 million pages annually to support the Legislative Session with calendars, clips and enrolled bills.