The Employee Assistance Program (EAP) offers confidential resources to help State employees and eligible family members address challenges which may impact job performance, affect well-being, and take a toll on overall health. EAP services are provided at no cost to employees and eligible family members. 

           Employee Assistance Program Provider

Acentra Health Logo

Kepro is now Acentra Health-New name, same great program!

800-833-3031   www.EAPHelplink.com   Company Code: IOWA

EAP services are provided by Acentra, a nationwide health care management company. Calls to Acentra counselors are confidential, and information will not be shared with anyone unless you provide written permission. The only legal exceptions to confidentiality are in cases where there is child or dependent adult abuse/neglect or in life threatening situations. 

Eligibility

Full and part-time employees who receive a paycheck from the State of Iowa are eligible to use EAP services. Members of the employee's household are also eligible to use EAP services. Upon employment termination, employees and their family members remain eligible to use EAP services for up to 30 days following termination.

Acentra Resources

EAP Services

Counseling Services

EAP counseling services are intended to help people before problems interfere with job performance. EAP services provided by Acentra at no cost to employees include:

  • Alcohol or other drug abuse
  • Career challenges/job burn-out
  • Financial consultation (budgeting, investing)
  • Grief Counseling
  • Health or stress concerns
  • Interpersonal conflicts
  • Marriage or family problems
  • Legal concerns (personal, non-employment related)
  • Workplace conflicts

Life Coaching Services

Life Coaching is designed to help you and your family members better manage a variety of life issues. After calling the EAP and completing an initial telephonic assessment, you will be able to schedule telephone sessions with a trained life coach instead of having in-person appointments with an EAP counselor. You might find life coaching helpful in dealing with a variety of personal concerns including: managing life changes, grief/loss, habit change, and work/life balance.

These are just a few examples of the types of situations where life coaching might be a good alternative to in-person counseling. You can still have face-to-face contact with a counselor if you prefer. Life Coaching services are offered as an alternative to the in-person assessment and brief counseling services that are available through the EAP.

Legal Services

A 30-minute phone or in-person consultation is available to help you answer basic legal questions and simplify the process of obtaining legal help. Some common legal concerns include: adoption, bankruptcy, child custody, criminal issues, divorce, estate planning, immigration, real estate, tenant’s rights, and mediation.

Financial Services

A telephonic consultation with a qualified financial consultant is available to assist you with a variety of financial concerns such as: bankruptcy alternatives, budgeting and cash flow, credit issues, identity theft, education funding, income taxes, mortgages, and retirement planning.

WorkLife Consultation and Referral Services

Your Employee Assistance Program’s WorkLife Consultation and Referral Services puts reliable resources for every day concerns at your fingertips. This service takes the legwork out of provider searches, gives you access to the expertise of WorkLife consultants as well as web access to thousands of practical, up-to-date articles, calculators, links, interactive planners and self-assessments. Services are available for a wide spectrum of work/life concerns such as: child care and parenting; group, family, in-home or after-school care; summer camps, parenting classes and support; adoption and support groups, in addition to daily living needs such as home maintenance/repair, pet services, consumer information, and housing options.

Critical Incident Stress Management

On-site support services are available to help employees cope with situations such as the death or serious injury of a co-worker. These services are initiated by the manager or supervisor contacting the EAP and receiving consultation and guidance on the type and timing of services to be provided.

Appointments with EAP counselors

Appointments with EAP counselors are available during business hours as well as some evenings and weekends.   

You may see a counselor on your own time and no one will need to know. If you need to see an EAP counselor during work time, you will need to:

  • Get approval from your supervisor for time away from work.
  • Sign a release of information form provided by the EAP counselor. This allows the counselor to confirm your work time attendance with your supervisor.
  • No other information will be released without your written permission.

Cost of EAP Services

There is no charge to you for services provided by the EAP. However, EAP services are intended to be short-term in nature.

Counseling services are limited to six (6) sessions with an EAP counselor per incident. If an EAP counselor refers you to other resources for additional help, those resources may charge for their services. EAP counselors will work with you to identify resources that are affordable or that may be partially covered by your health insurance. Life Coaching services are generally provided for up to nine weeks. If you have questions about whether you are covered by the EAP, contact your human resources associate (HRA), personnel officer (PO), or district court administrator.


On-Demand Monthly Webcasts

man looking at ipad

 Available anytime, any day, the EAP is a free, confidential program to help you balance your work, family, and personal life

Online Webinar for March:  

This month’s focus is on our relationships with animal companions.  Explore the extraordinary connections we share and connect with us to understand how pets can enhance your mental and emotional wellbeing. 

Please see the attached webinar information entitled: “Best (Furry) Friends

Available on demand beginning March 18, 2024

Webinar Flyer - Best (Furry) Friends

Tip Sheet - The Power of Pets

Missed last month's Online Seminar?

Online Webinar for February:  This month’s theme is Positive Impact - Becoming the Influencer.

Learn the art of being a positive influencer and how to inspire those around you, whether at work, home, or in the community.

Please see the attached webinar information entitled: “Positive Impact - Become the Influence".

Webinar Flyer - Positive Impact - Become the Influence

Tip Sheet - Become an Influencer at Work

How to Access:  Go to your EAP website:  www.EAPHelpLink.com Enter your code: IOWA and look for Online Seminars in the lower left-hand corner of this homepage or you can search for them by title.

2024 Webinar Calendar


Acentra EAP Quarterly Newsletters

Balance is a newsletter specific to employees and their family members which features helpful information for maintaining a healthy work-life balance.

 

 

Solutions, is a newsletter specific to managers, supervisors, and human resources staff, featuring management resources available through the EAP, and other recommendations on how to manage issues that arise with employees. 

 
 
Current Newsletters:                 Balance Newsletter                       Solutions Newsletter
Newsletters
Past Newsletters 
BalanceSolutions
Q2 2023 Balance NewsletterQ2 2023 Solutions Newsletter
Q1 2023 Balance NewsletterQ1 2023 Solutions Newsletter
Q4 2022 Balance NewsletterQ4 2022 Solutions Newsletter